Shipping Policy

• We currently ship across serviceable locations in all states and Union Territories of India.

• Standard shipping is ₹60 per order within India, unless a different charge or free-shipping offer is displayed at checkout.
• Any additional charges applicable to partial COD orders or re-shipment will be disclosed before the customer confirms the order or re-shipment.

• Orders are generally processed within 1–2 business days after order confirmation, excluding Sundays and public holidays.
• You will receive a shipping notification once your order has been dispatched.
• Orders are not normally processed on Sundays or Indian public holidays.

• Standard delivery generally takes 5–7 business days after dispatch.
• Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, regional restrictions, or other unforeseen circumstances.
• If your order is significantly delayed or does not arrive, please contact us for assistance. Your rights under applicable consumer protection laws remain unaffected.

• Once your order has been dispatched, tracking details will be shared via SMS, email, or another available communication channel.
• You can use the tracking details on the relevant courier partner's website to check your shipment status.
• If tracking information is unavailable or your shipment appears delayed, contact us for assistance.

• If your parcel is delayed, lost in transit, or marked as delivered but has not been received, please contact our customer support team.
• We will investigate the issue with the courier partner and communicate the available resolution.
• Refunds or replacements, where applicable, will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

For shipping, tracking, or delivery-related queries, email us at lascentlo@gmail.com with your order ID.